Privacy Policy
This privacy policy is designed to inform users of the memoria.co website (the “Site”), which offers tools and support services for funeral planning and booking (the “Service”) about how Memoria (“Memoria”, “we” or “us”) gathers and uses personal information collected by Memoria through the Service. Memoria will take reasonable steps to protect user privacy consistent with the guidelines set forth in this policy and with applicable U.S. laws. In this policy, “user” or “you” means any person viewing the Memoria Site, using the Service or submitting any personal information to Memoria in connection with using the Service. By using the Service, you are indicating your consent to this Privacy Policy. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, YOU SHOULD NOT USE THE SERVICE.
What Information Do We Collect?
Collection of Personal Information
When you place an order on our site, we collect essential personal information to ensure accurate processing and delivery of your purchase. This includes your name, email, shipping address, and billing address. Collecting this information allows us to provide a smooth and efficient shopping experience, ensuring your orders reach you promptly and correctly.
Payment Information
Your security and privacy are our top priorities. We do not capture or store any payment information directly on our site. Instead, all payment transactions are handled through secure third-party payment processors. This means your sensitive payment details are protected by the advanced security measures of these processors, ensuring your financial information remains safe.
Email Opt-Out Information
We respect your preferences for communication. If you wish to opt out of receiving emails from us, you can easily do so by clicking the "unsubscribe" link provided in any email we send. This will immediately remove you from our email list, ensuring you no longer receive further communications from us, and giving you complete control over your email preferences.
Sharing Information with Third Parties
To fulfill your orders efficiently, we sometimes need to share your shipping information and phone number with trusted third-party partners, such as shipping carriers and logistics providers. These third parties are bound by strict guidelines from us, ensuring they only use your information for the purpose of delivering your order. They are not permitted to contact you for any other reason unless it pertains directly to a delivery issue, maintaining your privacy and limiting any unnecessary communications.
Adherence to Carrier SMS Policies
We are committed to adhering to all carrier SMS policies to ensure a safe and reliable communication experience for our customers. Our SMS practices are designed to comply with industry standards and regulations, providing you with secure and trustworthy service.
Usage of SMS
We use SMS strictly for customer support purposes. The only time you will receive an SMS from us is if you have initiated a question or request, and we are responding to that inquiry. We do not use SMS for advertising or unsolicited messages. Your SMS communications with us are always initiated by your request, ensuring a user-driven interaction.
Obtaining Consent
We respect your privacy and obtain explicit consent before engaging in SMS communications. By initiating contact with us via SMS, you consent to receiving responses related to your inquiries. We do not send messages without your initiation and consent, ensuring your preferences and privacy are always prioritized.
We respect your privacy and assure you that any phone numbers provided for SMS opt-in purposes will not be shared with third parties.
Opt-Out Information
Your right to opt-out is always respected. If you wish to stop receiving SMS communications from us at any time, simply reply with "STOP" to any message you receive. This will immediately halt any further SMS interactions from our end, giving you full control over your communication preferences.
Other
Amendments: Memoria may modify or amend this policy from time to time. If we make any material changes, as determined by Memoria, in the way in which Personal Information is collected, used or transferred, we will notify you of these changes by modification of this Privacy Policy, which will be available for review by you at the Service.
Service Visitors from outside the United States: Memoria and its servers are located in the United States and are subject to the applicable state and federal laws of the United States. If you choose to access the Service, you consent to the use and disclosure of information in accordance with this privacy policy and subject to such laws.
Children: Memoria does not knowingly collect or maintain personally identifiable information from persons under 13 years of age, and no part of the Service is directed at persons under 18. If you are under 18 years of age, then please do not use the Service. If Memoria learns that personal information of persons less than 13 years of age has been collected without verifiable parental consent, then Memoria will take the appropriate steps to delete this information.