FAQ

As is normal in the funeral industry, payment is requested at the point of arrangement, so prior to your loved one being brought into our care.

We return your loved one’s ashes to any US postal address via USPS Priority Mail Express.

Generally, the timing of collection depends on where the passing has occurred. If your loved one has passed at home, we will expedite our removal process. If they have passed in a hospital or other facility, we will collect as soon as possible, pending the release from that institution. If your loved one is at the Coroner's / Medical Examiner's office, it can take some time for the release to occur.

If at any point you need clarity or have questions, we are always available to guide you through the process.

Our process makes it easy to complete - we give you the ability to complete all of this paperwork online or our team of licensed funeral directors will guide you through it all by phone / email.

We take this responsibility very seriously. Before cremation, an ID number is assigned and stamped on a metal disk – this then accompanies your loved one throughout the cremation process, so you can be sure that you're receiving the correct remains.

If you move within our service area, you will continue to be covered by your Memoria Plan. If you move outside of our service area, we can transfer your Plan to another funeral home of your choosing. Just let us know if you move address.

All prepaid plans can be canceled for a full refund within the first 30 days of purchase. To request a cancellation please contact support@memoria.co

Your family simply calls our care team or emails us and we will help your family through the next steps.

You can have your ashes sent to your Next of Kin by USPS Priority Mail Express. As you explore our memorial service options, note that you can also select to have your ashes scattered at sea.

We put your money into a trust fund for safekeeping. Only when you require our services is the money sent to Memoria. This means that if something were to happen to Memoria, your money is always safe.

With our funeral plan, you pay for your funeral in advance, at current prices. You can choose to pay us in one Single Payment or Fixed Term Payments. Once arranged, your costs are fixed and you do not need to pay anything else – there are no hidden costs. Other providers offer an array of services, including cremation, transportation, and much more we suggest that you review their small print for any hidden costs as you may pay more than their published prices depending on your circumstances.

Cremation is a method of disposing of a deceased person's body by subjecting it to intense heat until it is reduced to bone fragments, which are then ground into ashes. The process typically takes place in a specially designed furnace called a cremator. The ashes are then collected in a container, which are given to the deceased person's loved ones for scattering or burial. Cremation is an alternative to traditional burial, and is often chosen for reasons such as cost, environmental concerns, or personal beliefs.

From the time of cremation, we typically advise a wait time of 3 weeks. At times it can take longer if there is a delay in processing by the state authority. If there is a long delay, we will actively follow up on your behalf.

The legal authority to sign-off on the cremation of a deceased person typically follows a specific order of priority, which may vary depending on the laws of the jurisdiction in question. In general, the order of priority is as follows:

1. Executor(s) or court-appointed administrator: If the deceased person had a will, the executor(s) named in the will have the legal authority to make decisions about the disposition of the deceased person's remains, including whether to cremate them. If there is no will, or if the executor(s) named in the will are unable or unwilling to serve, a court-appointed administrator may have the authority to make these decisions.

2. Spouse: If the deceased person was married at the time of their death, their spouse typically has the next highest priority to make decisions about the disposition of their remains, including whether to cremate them.

3. Adult children: If the deceased person was not married at the time of their death, their adult children typically have the next highest priority to make decisions about the disposition of their remains, including whether to cremate them.

4. Parents of the deceased: If the deceased person was not married at the time of their death and did not have any adult children, their parents may have the legal authority to make decisions about the disposition of their remains, including whether to cremate them.

Deaths caused by infectious or contagious diseases are treated differently. It’s important to note so the Memoria team can determine how we transfer, store and prepare for cremation with everyone's safety in mind.

Pacemakers must be removed before cremation as they cause a safety risk during the cremation process. If a pacemaker is present, we will remove it prior to the cremation, free of charge.

Confirming the weight of the deceased ensures that we send the right equipment and transfer staff to the place of passing.

Timing can vary depending on circumstances and documentation, although we generally advise our families that you'll receive the cremated remains within 7-10 days.

We provide a cremation container suitable to your loved one for transportation to the crematorium. The fixed cost of your cremation container and additional taxes are included in our package prices.

If you would prefer to upgrade your casket, you can select one from our curated options here: https://shop.memoria.co/collections/caskets

For some families, being present for the cremation is important. We do offer cremation witnessing as part of our services, although there is an additional fee charged by the crematorium. If you'd like to learn more, call us at (929) 295-4401.

Your credit card is charged the purchase amount on the same or following business day after your payment has been submitted.

At Memoria, we believe that everyone deserves a dignified and respectful funeral. If you are in need of financial assistance with your end-of-life process, you have options.

Please contact us to learn more about the financial assistance available to you.

We accept all major credit cards, Paypal, and e-transfers. If you require help in covering the cost, we are here to help you find the support that you need. All payments made on our website are safe and secure.

We deliver our products across all cities in the United States. Our Cremation and Memorial services are currently available in all cities in New York state and Florida state.

New York

Florida

Our products are delivered across all 50 states. For Cremation and Memorial services, we are currently live in the following regions:

New York

• New York City

• Long Island

• Hudson Valley

• Capital/Mohawk

• Seaway

• Adirondacks

• Central New York

• Finger Lakes

• Genesee

• Niagara Frontier

Florida

• Northwest Florida

• North Central Florida

• Northeast Florida

• Central West Florida

• Central Florida

• Central East Florida

• Southwest Florida

• Southeast Florida

• Cremation: We arrange the collection of a loved one from their place of passing and transport them to one of our trusted crematorium partners. We arrange a cremation, register the death, and order the death certificate. We deliver the ashes to families.

• Memorial service: Team of compassionate planners work with families to design a memorial service that truly honors their loved one and meets their unique needs and desires.

• Marketplace: We've vetted hundreds of vendors bringing together only the best to help families find exactly what they need at the best possible price.

• Obituaries: Modern online obituary where families share service details, guests can upload precious memories and photos as well as support charitable causes or help alleviate funeral expenses through our convenient donation tool – all for free

• Estate plans – protect your loved ones, always.

On average, we save ~40% compared to traditional funeral homes.

Memoria is a New York based company that specializes in care at moment of death by providing a modern and comprehensive platform to help families navigate this difficult time. Our unique approach combines innovative technology with a deep understanding of complex emotional needs. Our platform acts as a one-stop-shop for families to find educational resources but also plan all aspects of a modern and personalized funeral from the comfort of home. Our team of experts is highly trained in all aspects of end-of-life, as we are committed to providing compassionate support to all of our families.

Our advisors support you throughout the entire planning of the funeral, and beyond. They both give valuable advice and take care of all the logistical aspects of the funeral. Examples include booking a priest, church, musician – whatever you may need. All of our advisors are experienced professionals with backgrounds in a variety of fields, including licensed social workers, funeral directors, hospice nurses, and more, all of whom are trained to support matters related to the loss of a loved one.

While your advisor can assist with general guidance and information, they are not legal professionals, and cannot provide you with specific legal or financial advice.

If you need specific legal or financial advice, our friends at Trust & Will will be happy to help.

We have a different business model to traditional funeral homes. By offering services that can be arranged online or over the phone, we don’t have the same high overheads. We don’t require expensive physical locations to provide a high-quality service. We have used technology to automate many manual processes, which allows us to pass on those savings to our customers.

By creating an Obituary here you can add as many events as you wish. For each entry, you will be asked the event type, date & time, who is the event open to and it's location. Our tool will automatically publish these events in a comprehensive format for your guests with embed Google Maps for easy access.

Yes – we have a few options for you to share pictures of your loved one. First, pick a header and a profile picture. Then you can move on to the Photo Gallery where you and guests can upload as many images as you wish.

Once you've published the obituary, a unique link will be generated. From there, you can share the link with family and friends through email, social media channels or just copy the link and post it wherever you wish.

Upon your request, an advisor can submit your obituary to local and national newspapers of your choosing (price will be quoted to you).

100% of contributions go to charity or the bereaved family. We do not take a fee.

In most cases, personal donations qualify as personal gifts and are not taxed as income in the U.S. However, in some case, the donations may be taxable, so it’s a good idea to consult with a tax professional if you aren’t sure.

Our online ordering process is quite simple. Simply browse our catalog of products, add them to your basket and follow checkout prompts. Should you have any questions, our Customer Service Center is open 24/7 to provide assistance with any inquiries you may have. We accept all major credit cards and PayPal. Our Customer Service Center will also contact you immediately after you place your order to confirm all the necessary details.  We will then contact the funeral home you designate to coordinate timely delivery.

Yes, we offer both oversize caskets and urns – make sure you select your desired size in the purchase options.

Yes, we offer caskets for cremation – usually families prefer our pine wood selection for this purpose.

According to Federal Trade Commission’s Funeral Rule, to encourage fair trade and protection for the consumers, the funeral homes have no choice but to accept any caskets you chose whether from a third party vendor or not. Moreover, they cannot institute any extra fees or costs to accept caskets from a third party vendor.

We get our inventory from independent manufacturers.  We also do not have the high overhead of a funeral home, therefore we are able to offer supreme discounts on our products.